Frequently Asked Questions
Everything you need to know about your next timeless timepiece.
Are Orient watches covered by a warranty?
Yes, all Orient watches purchased through our official store come with a one-year limited international warranty that covers manufacturing defects and movement issues.
How should I maintain my mechanical or automatic watch?
To ensure longevity, we recommend servicing your watch every 3-5 years. Avoid magnetic fields, extreme temperatures, and ensure the crown is fully pushed in or screwed down before water exposure.
What is your return policy for online orders?
We offer a 30-day return policy for watches in their original, unworn condition with all tags and packaging intact. Please note that customized or resized bracelets may not be eligible for return.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I know if a watch is genuine Orient?
Genuine Orient watches feature high-quality finishing, specific movement calibers, and unique serial numbers. Purchasing directly from our official store or authorized dealers guarantees authenticity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment installments like Klarna or Afterpay.