Returns & Exchanges

We want you to be completely satisfied with your Orient timepiece, which is why we offer a 30-day return window for unworn watches in their original packaging. All returns must include the original warranty booklet and tags to be eligible for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the watch in its original presentation box and place it inside a shipping carton along with the completed return form.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.

4

Inspection and Refund

Once our technicians verify the watch's condition and authenticity, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing